0

Privacy Policy

Quick Summary
  • Who we are: A B2B platform for trading shirts, collaborating with multiple brands.
  • What we collect: Business, personal, order, and device data.
  • How we use it: To process orders, improve services, and comply with Indian law.
  • Sharing: With brands, partners, service providers, and as required by law.
  • Your rights: Access, correction, deletion, and grievance redressal.
  • Contact: Grievance Officer details at the end of this policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our B2B e-commerce platform (the "Xetile") for trading shirts in collaboration with multiple brands. We are committed to protecting your privacy and complying with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules") of India.

1. Information We Collect

  • Business Information: Company name, GSTIN, business address, contact details, registration info.
  • Personal Information: Name, email, phone, designation of business representatives.
  • Order & Transaction Data: Orders, payment info, shipping/billing addresses, transaction history.
  • Brand/Partner Data: Information shared by/about brands and partners for collaboration and fulfillment.
  • Device & Usage Data: IP address, browser, device IDs, access times, pages viewed.
  • Cookies & Tracking: Data from cookies and similar technologies for analytics and site functionality.

2. How We Use Your Information

  • To facilitate B2B transactions, process orders, and provide our services.
  • To communicate regarding orders, account management, and business opportunities.
  • To collaborate with brands and partners for order fulfillment and support.
  • To comply with legal and regulatory requirements under Indian law.
  • To improve our platform, perform analytics, and enhance user experience.
  • To send you updates, offers, and marketing communications (with your consent).

3. Sharing & Disclosure of Information

  • With brands and partners for order processing and collaboration.
  • With service providers (e.g., payment gateways, logistics) as necessary for business operations.
  • With government authorities or law enforcement as required by law or to protect our rights.
  • With your consent or as otherwise permitted by applicable law.

4. Data Security

We implement reasonable security practices and procedures as required by the IT Act and SPDI Rules, including encryption, access controls, and regular audits, to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data no longer required is securely deleted or anonymized.

6. Your Rights & Choices

  • You may access, update, or correct your information by contacting us.
  • You may withdraw consent for certain uses of your data, subject to legal or contractual restrictions.
  • You may request deletion of your personal data, subject to applicable law.
  • For grievances, you may contact our Grievance Officer (details below).

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage cookie preferences in your browser settings.

8. Third-Party Links & Services

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing any information.

9. Children’s Privacy

Our services are intended for businesses and not for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Transfers

Your data is stored and processed in India. If data is transferred outside India, we ensure adequate protection as required by law.

11. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date.

13. Contact & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

  • Email: grievance@xetile.com

This policy is effective as of 10-06-2025.